Returns Policy
We will wherever possible assist you by taking back any goods bought from us, providing they are received back unused, unopened, in a good resaleable condition with the original packaging, with proof of purchase and meet the following returns criteria:
- Goods must have been supplied by us during the preceding 28 days.
- Goods returned must be £5 or over in value.
Goods supplied in accordance with our Terms, which are accepted for return, must be supported by proof of purchase and, if authorised for credit, may be subject to a minimum re-stocking charge of 10% of their stock value.
Refunds will be issued to the original payment method, to the value of the item printed on the invoice or sales receipt.
Where refunds are to a credit or debit card a 10% charge will be applied to cover the administration costs of these transactions. This charge is excluded where refunds are made for faulty products.
If you do not have proof of purchase we may, at our discretion, offer an exchange to the value of the current or most recent selling price.
This does not affect your statutory rights.
Exceptions to the Returns Policy
Special Order products and made to order items are exempt from the Returns Policy, typically paints tinted on the colour mixing machines are exempt from the Returns Policy
This does not affect your statutory rights.
Faulty or Defective Goods
On the rare occasion an item may be faulty or defective we ask that you provide receipt for the item. Iif you do not have a receipt for the item we require proof of purchase (e.g. bank statement or credit card bill). Where the item is shown to be faulty or defective we are happy to provide a full refund, exchange or reduction in the cost of the item.
This does not affect your statutory rights.
Refunds
Once processed, refunds take can take 3-5 working days to be credited to your card or account. In the majority of cases, funds can be back in your account within 24 hours but this will typically depend on your card provider. Please note that online refunds may take up to 3 working days.
Terms & Conditions
The complete terms and conditions can we viewed on our web site: www.reedswantage.com